Your Care Team
With your physician and nurses leading your care, our clinical, embryology, financial, front desk, insurance, and billing teams work together to support every step of your journey.
Your FCI Care Team
We’re here to support you every step of the way
There are several ways to connect with your care team — you can send a secure message through our HIPAA-compliant patient portal, call your clinic, or schedule an appointment.
There are several ways to connect with your care team — you can send a secure message through our HIPAA-compliant patient portal, call your clinic, or schedule an appointment.
Office Hours
Office Hours
Monday – Friday
7:00am – 4:00pm CST
*Phones open at 7:00am
Physician consults can be scheduled as in-person or virtual appointments
Monitoring Hours
Monday – Friday
6:30am – 11:00am CST*
*Hours vary by location.
Monitoring appointments can be scheduled at any FCI clinic
Patient portal messages and clinic phone lines are monitored weekdays until 4pm.
Patients who completed bloodwork or monitoring appointments that day may receive follow-up instructions after hours.
Non-urgent messages received after-hours or on weekends will be addressed during weekday office hours.
The Team Behind Your Care
Behind every patient is a dedicated clinical and operational team working together to support your care and give you the best possible chance of success.
You—the patient—are at the center of it all.
- Your Physician — Your trusted physician leads your care and guides your personalized treatment plan
- Nursing Team — Nurses work closely with you and your physician, providing care, education, and support throughout treatment
- Embryology Team — Highly skilled embryologists handle fertilization, embryo development, and cryopreservation with exceptional precision and rigorous quality controls
- Andrology Team — Specialists focused on sperm preparation and the laboratory needs that support your treatment
- Endocrine Laboratory Team — Experts who measure and monitor hormone levels to help guide your treatment
- Patient Service Coordinators — Here to help coordinate appointments, clinic schedules, and your questions with care
- Ultrasound Technicians & Phlebotomists — Provide the monitoring and bloodwork needed to closely track your progress during treatment
- Financial Educators — Help you understand insurance coverage, treatment costs, and available financial options
- Insurance Specialists — Verify your benefits and help navigate the insurance process
- Billing Team — Available to answer billing questions and help you understand your statements and charges
- Cryostorage Billing Team — Dedicated to helping with questions related to cryopreservation storage and billing
- Clinical Psychologist — Provides emotional support, guidance, and coping strategies throughout your fertility journey
- Third-Party Reproduction Team — Supports the unique needs of patients pursuing treatment involving an egg donor, sperm donor, or gestational carrier
- Surgical Team — Provides specialized surgical care to address underlying conditions that may affect fertility
- Research Team — Advances reproductive medicine by conducting clinical research and offering opportunities to participate in clinical trials
- Patient Advocacy Team — Listens to your feedback — Share your experience Email patientadvocacy@fcionline.com
From your first appointment through treatment and beyond, a team of specialists is working together behind the scenes—with you at the center of every decision.
Phone Numbers
CLINICS
IVF / Procedure / Surgery Center
River North Center for Reproductive Health
www.rivernorthcenter.com
361 W. Chestnut Suite 100 and 200 Chicago, Illinois 60610
Press 2 for appointments, 3 for clinical team, 4 for billing, 5 for CryoStorage, 0 for support
Download Your Care Team PDF
Check out our downloadable Care Team resource. We understand this is a lot to take in, so you can easily view, save, or print the PDF version for your convenience.
The New Patient Journey
New Patient Next Steps
Every great journey starts with a single step
It begins with a conversation with your physician to explore your goals. Together, you’ll create a personal action plan tailored to give you the best chance of success.
The Road to Treatment
Steps before treatment can begin
Once you and your doctor approve the treatment plan, the preparation for treatment steps begin which include medications, consents and financial approval.
Empower your future in three easy steps
Discuss your
Some fertility
Understand next
How to get started
Fertility Centers of Illinois has treatment options to help almost everyone build the family of their dreams. It all starts with a doctor consultation.
Experience FCI
Frequently Asked Questions
Is Fertility Treatment Covered by Insurance? Fertility insurance coverage can be confusing, but asking the right questions and being proactive can save you time, money, and stress during your fertility journey. At Fertility Centers of Illinois, we’re here to support you every step of the way. Be sure to talk to your insurance company, your financial educator, and your nurse to ensure you fully understand your benefits, and don’t hesitate to clarify any points of confusion. Read “10 Questions to Ask Your Insurance About Fertility Treatment Coverage.”
Is Female Fertility Testing Easy? If you’re curious about your ovarian reserve (aka how many eggs you have), fertility testing is the first step! Here’s what to expect when you come in for testing at Fertility Centers of Illinois: Step 1: Schedule Your Appointment. Call us to register as a new patient and complete your paperwork. Step 2: Call With Your Period. Once your period starts, give us a call to book your ovarian reserve testing—this is best done in the first few days of your period! Step 3: Testing Day! Ultrasound – We count your antral follicles (small fluid-filled sacs that hold eggs), measure the uterus, and check for any abnormalities. Bloodwork – We test key hormones to get a clearer picture of your fertility. This testing gives you powerful insight into your reproductive health, whether you’re thinking about trying now or in the future! View “4 Simple Steps to Check Your Ovarian Reserve” Video.
What Advice Do You Have For Someone Starting Fertility Treatment? At Fertility Centers of Illinois, you have a team of experts in your corner rooting for you and doing everything within their power to give you a success story. Your journey to parenthood may look different than other people, it might be longer or harder than you anticipated, but do not give up. Trust the process, it is not easy, but it is worth it. View “We are Rooting For You” Video.
What Are Coping Tips For Patients Facing Infertility: Dr. Tiffany Edwards, a behavioral health expert from Fertility Centers of Illinois, shares heartfelt support and practical coping tips for those facing infertility. Discover the power of journaling, self-care, support systems, and effective communication to navigate your journey with strength and grace. View “Coping Tips from Dr. Tiffany Edwards” Video.
What is the Difference Between IVF and IUI: If you’re exploring fertility treatments, you’ve likely come across two common options: intrauterine insemination (IUI) and in vitro fertilization (IVF). Both aim to help people conceive, but they vary in terms of procedure, success rates, and cost. Understanding these differences can help you feel more informed and empowered as you take the next steps on your fertility journey. Dr. Arlene Go breaks down how IUI and IVF work, what to expect from each, and how to determine the best path forward. View “IVF vs IUI” Article.
Patient Stories
Patient Story
Rachel and Mike
Patient Story
Stephanie’s Story
Patient Story
A Journey to Parenthood: Overcoming PCOS with Hope …
Patient Story
Caitlin
Your Care Team
Working Together for You!
Learn from reproductive experts in an educational fertility session.
Discover when to refer patients for evaluation to optimize outcomes.
Enjoy a live Q&A where your questions take center stage.
Event: Free Physician Virtual Dinner + Live Q&A
When: See Dates Below
Time: 7:00 PM CST
Where: Online | View from your computer, smartphone, or tablet
Who: Physicians and Clinical Staff
Cost: Free to attend
Attendees will receive a Grubhub gift card to enjoy a free meal courtesy of
Fertility Centers of Illinois!
Tue. Jul. 21 @7pm CST
Fibroids and Fertility
Topics Include:
• How fibroids can affect fertility and pregnancy
• When fibroids may require treatment
• When to see a fertility specialist
Thu. Aug. 20 @7pm CST
Fertility Basics
Topics Include:
• Overview of the infertility workup process and recommended diagnostic testing
• Review of common infertility causes and available treatment options
Wed. Sep. 23 @7pm CST
PCOS is now PMOS
Topics Include:
• Newly named PMOS puts hormones and metabolism front and center, where they’ve always belonged
• The condition hasn’t changed. The understanding of it has
Wed. Sep. 23 @7pm CST
PCOS is now PMOS
Topics Include:
• Newly named PMOS puts hormones and metabolism front and center, where they’ve always belonged
• The condition hasn’t changed. The understanding of it has
Register once. Join them all.
Register Today!
Explore a New Fertility Topic with Us Each Month
Meet Our Team of Experts
Don’t miss this opportunity to connect and collaborate with leading specialists. Together, we can help families grow and change lives.
Reproductive Endocrinology & Infertility
Allison K. Rodgers, M.D.
Education DirectorGlenview and Vernon Hills
Annie Martini, D.O
Milwaukee and Glenview
Arlene Go, M.D.
Chicago and Mokena
Channing Burks Chatmon, M.D.
Third Party DirectorChicago and Hoffman Estates
Christopher Sipe, M.D.
PresidentChicago and Hinsdale
Edward Nguyen, M.D., PhD
Chicago
Elie Hobeika, M.D.
Mokena and Vernon Hills
Jane Nani, M.D.
Hoffman Estates and Glenview
Jennifer Hirshfeld-Cytron, M.D.
IVF Medical DirectorChicago and Glenview
Karine Matevossian, D.O.
Glenview and Vernon Hills
Megan Sax, M.D.
Hinsdale and Warrenville
Meike Uhler, M.D.
Hinsdale and Warrenville
Minimally Invasive Gynecologic Surgery
Edward Nguyen, M.D., PhD
Chicago
Reproductive Urology
Sam Ohlander, M.D.
Chicago, Hinsdale, Glenview, Mokena
Embryology
Juergen Liebermann, Ph.D., HCLD
Laboratory directorEmbryology IVF Lab
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